South Hill, VA: (434) 447-8423

Farmville, VA: (434) 447-8423

Hearing Aids

Compatibility

Smartphone-compatible hearing aids

Control your smartphone-compatible hearing aids with hearing apps for Apple® and Android™ phones.

My Starkey App

The My Starkey app lets you easily connect your Genesis AI hearing aids to your Apple and Android devices.

Apple compatibility

My Starkey app runs on all versions of iOS 15, 16 or 17. For best performance, we recommend using the most current iOS version. iOS UPDATE NOTE: When updating the version of iOS on your iPhone, the hearing aids may lose connection, requiring you to un-pair and re-pair the hearing aids with your iPhone. The following Apple devices have been tested and certified as compatible:

iPhone models
iPhone 15 Pro Max
iPhone 15 Pro
iPhone 15 Plus
iPhone 15
iPhone 14 Pro Max
iPhone 14 Pro
iPhone 14 Plus
iPhone 14
iPhone 13 Pro Max
iPhone 13 Pro
iPhone 13
iPhone 13 mini
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12
iPhone 12 mini
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone XS Max
iPhone XS
iPhone XR
iPhone X
iPhone SE (3rd generation)
iPhone SE (2nd generation)
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
iPhone 6s Plus
iPhone 6s
iPhone 6 Plus
iPhone 6
iPhone SE (1st generation)

iPad models
iPad Air 2
iPad Air (5th generation)
iPad Air (4th generation)
iPad Air (3rd generation)
iPad (9th generation)
iPad (8th generation)
iPad (7th generation)
iPad (6th generation)
iPad (5th generation)
iPad Pro (5th generation)
iPad Pro (4th generation)
iPad Pro (3rd generation)
iPad Pro (2nd generation)
iPad Pro (1st generation)
iPad Mini 4
iPad Mini (6th generation)
iPad Mini (5th generation)

iPod models
iPod touch (8th generation)

2-Way Audio iPhone compatibility
iPhone 15 Pro Max
iPhone 15 Pro
iPhone 15 Plus
iPhone 15
iPhone 14 Pro Max
iPhone 14 Pro
iPhone 14 Plus
iPhone 14
iPhone 13 Pro Max
iPhone 13 Pro
iPhone 13
iPhone 13 mini
iPhone SE (3rd generation)
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12
iPhone 12 mini
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone SE (2nd generation)

2-Way Audio iPad compatibility
iPad Pro 12.9-inch (6th generation)
iPad Pro 12.9-inch (5th generation)
iPad Pro 12.9-inch (4th generation)
iPad Pro 11-inch (4th generation)
iPad Pro 11-inch (3rd generation)
iPad Pro 11-inch (2nd generation)
iPad (10th generation)
iPad Air (5th generation)
iPad Air (4th generation)
iPad mini (6th generation)

1-Way Audio iPhone compatibility
iPhone XS Max
iPhone XS
iPhone XR
iPhone X
iPhone 8 Plus
iPhone 8
iPhone 7 Plus
iPhone 7
iPhone 6s Plus
iPhone 6s

1-Way Audio Apple iPad Devices
iPad Pro 12.9-inch (3rd generation)
iPad Pro 12.9-inch (2nd generation)
iPad Pro 12.9-inch (1st generation)
iPad Pro 11-inch (1st generation)
iPad Pro 10.5-inch
iPad Pro 9.7-inch
iPad (9th generation)
iPad (8th generation)
iPad (7th generation)
iPad (6th generation)
iPad (5th generation)
iPad (4th generation)
iPad Air (3rd generation)
iPad Air 2
iPad mini (5th generation)
iPad mini 4
iPad mini 3
iPad mini 2
iPod touch (7th gen)
iPod touch (6th gen)

Android compatibility

My Starkey app runs on Android 8.0 and higher. The following phones have been tested and certified as compatible:

Android devices capable of streaming audio directly to hearing aids using Android 10.0 and higher:

Samsung Phones
Samsung Galaxy® S23 Ultra
Samsung Galaxy® S23+
Samsung Galaxy® S23
Samsung Galaxy® S22 Ultra
Samsung Galaxy® S22+
Samsung Galaxy® S22
Samsung Galaxy® S21 FE 5G
Samsung Galaxy® S21 Ultra 5G
Samsung Galaxy® S21+ 5G
Samsung Galaxy® S21 5G
Samsung Galaxy® S20 FE 5G
Samsung Galaxy® S20 Ultra 5G
Samsung Galaxy® S20 5G
Samsung Galaxy® S20+
Samsung Galaxy® S20
Samsung Galaxy® Note 20 Ultra 5G
Samsung Galaxy® Note 20 5G
Samsung Galaxy® Note 20
Samsung Galaxy® A72
Samsung Galaxy® A71
Samsung Galaxy® A70
Samsung Galaxy® A54 5G
Samsung Galaxy® A52 5G
Samsung Galaxy® A53 5G
Samsung Galaxy® A52 5G
Samsung Galaxy® A52s 5G
Samsung Galaxy® A52
Samsung Galaxy® A51
Samsung Galaxy® A50
Samsung Galaxy® Z Fold5
Samsung Galaxy® Z Fold4
Samsung Galaxy® Z Fold3
Samsung Galaxy® Z Fold2
Samsung Galaxy® Z Flip5
Samsung Galaxy® Z Flip4
Samsung Galaxy® Z Flip 5G
Samsung Galaxy® Z Flip

Google Phones
Google Pixel Fold
Google Pixel 8 Pro
Google Pixel 8
Google Pixel 7a
Google Pixel 7 Pro
Google Pixel 7a
Google Pixel 7
Google Pixel 6 Pro
Google Pixel 6a
Google Pixel 6
Google Pixel 5
Google Pixel 5a 5G
Google Pixel 4a 5G
Google Pixel 4a
Google Pixel 4 XL
Google Pixel 4
Google Pixel 3a XL
Google Pixel 3A
Google Pixel 3 XL
Google Pixel 3

Other Phones
OnePlus 11 5G
OnePlus 10 Pro 5G
OnePlus 10T
OnePlus 10R
OnePlus 9 Pro
OnePlus 9
OnePlus 9R
OnePlus 8
OnePlus 8 Pro
OnePlus 8T
OnePlus 7T Pro
OnePlus 7T
OnePlus 7 Pro
OnePlus 7
OnePlus Nord (Basic)
Xiaomi 12T Pro
Xiaomi Mi 10T Pro
Xiaomi Mi 10T
Huawei Nova 9
Huawei Nova 9 Pro
Motorola ThinkPhone
Sharp Aquos Wish2

Android devices that support streaming audio to hearing aids using the Remote Microphone + accessory:

Samsung Phones
Samsung Galaxy® S8+
Samsung Galaxy® S8
Samsung Galaxy® S7 Edge
Samsung Galaxy® S7
Samsung Galaxy® Note 8
Samsung Galaxy® A40
Samsung Galaxy® A21

Google Phones
Google Pixel 2 XL
Google Pixel 2

Other Phones
HTC 10
Huawei P30 Pro
Huawei P30
Redmi Note 10 Pro
Redmi Note 9 Pro
Redmi Note 8 Pro
Redmi Note 7
LG V-30
Sharp Aquios sense5G

We are constantly evaluating Android products and their compatibility with our hearing aids. Due to the complex nature of the Android platform and many different types of products utilizing this platform, we test each product separately and will provide compatibility information as we complete our rigorous testing. Phones of the same model can vary from country to country and may impact compatibility in some countries.

Android and Google Play are trademarks of Google LLC. Galaxy S, Galaxy Note and Samsung Galaxy Apps are registered trademarks of Samsung Electronics Co., Ltd. HTC One is a trademark of HTC Corporation.


Thrive Hearing Control App

The Thrive Hearing Control app lets you easily connect your Evolv, Livio Edge AI, Livio AI and Livio hearing aids to your Apple and Android devices.

Apple compatibility

Thrive Hearing Control app runs on all versions of iOS 14, 15, 16 or 17. For best performance, we recommend using the most current iOS version. iOS UPDATE NOTE: When updating the version of iOS on your iPhone, the hearing aids may lose connection, requiring you to un-pair and re-pair the hearing aids with your iPhone. The following Apple devices have been tested and certified as compatible:

iPhone models
iPhone 15 Pro Max
iPhone 15 Pro
iPhone 15 Plus
iPhone 15
iPhone 14 Pro Max
iPhone 14 Pro
iPhone 14 Plus
iPhone 14
iPhone 13 Pro Max
iPhone 13 Pro
iPhone 13
iPhone 13 mini
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12
iPhone 12 mini
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone XS Max
iPhone XS
iPhone XR
iPhone X
iPhone SE (3rd generation)
iPhone SE (2nd generation)
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
iPhone 6s Plus
iPhone 6s
iPhone 6 Plus
iPhone 6
iPhone SE (1st generation) iPhone 5s

iPad models
iPad Pro (12.9-inch 2nd generation; 12.9-inch 1st generation; 10.5-inch; 9.7-inch)
iPad Air (5th Gen)
iPad Air 2
iPad Air
iPad (5th, 6th, 7th, 8th, 9th generation)
iPad mini 4
iPad mini 3
iPad mini 2

iPod models
iPod touch (6th generation)

2-Way Audio iPhone compatibility
iPhone 15 Pro Max
iPhone 15 Pro
iPhone 15 Plus
iPhone 15
iPhone 14 Pro Max
iPhone 14 Pro
iPhone 14 Plus
iPhone 14
iPhone 13 Pro Max
iPhone 13 Pro
iPhone 13
iPhone 13 mini
iPhone SE (3rd generation)
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12
iPhone 12 mini
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone SE (2nd generation)

2-Way Audio iPad compatibility
iPad Pro 12.9-inch (6th generation)
iPad Pro 12.9-inch (5th generation)
iPad Pro 12.9-inch (4th generation)
iPad Pro 11-inch (4th generation)
iPad Pro 11-inch (3rd generation)
iPad Pro 11-inch (2nd generation)
iPad (10th generation)
iPad Air (5th generation)
iPad Air (4th generation)
iPad mini (6th generation)

1-Way Audio iPhone compatibility
iPhone XS Max
iPhone XS
iPhone XR
iPhone X
iPhone 8 Plus
iPhone 8
iPhone 7 Plus
iPhone 7
iPhone 6s Plus
iPhone 6s

1-Way Audio Apple iPad Devices
iPad Pro 12.9-inch (3rd generation)
iPad Pro 12.9-inch (2nd generation)
iPad Pro 12.9-inch (1st generation)
iPad Pro 11-inch (1st generation)
iPad Pro 10.5-inch
iPad Pro 9.7-inch
iPad (9th generation)
iPad (8th generation)
iPad (7th generation)
iPad (6th generation)
iPad (5th generation)
iPad (4th generation)
iPad Air (3rd generation)
iPad Air 2
iPad mini (5th generation)
iPad mini 4
iPad mini 3
iPad mini 2
iPod touch (7th gen)
iPod touch (6th gen)

Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. "Made for iPod," "Made for iPhone" and “Made for iPad" mean that an electronic accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, or iPad may affect wireless performance.

Android compatibility

Thrive Hearing Control app runs on Android 7.0 and higher. The following phones have been tested and certified as compatible:

Android devices capable of streaming audio directly to hearing aids using Android 10.0 and higher:

Samsung Phones
Samsung Galaxy® S23 Ultra
Samsung Galaxy® S23+
Samsung Galaxy® S23
Samsung Galaxy® S22 Ultra
Samsung Galaxy® S22+
Samsung Galaxy® S22
Samsung Galaxy® S21 FE 5G
Samsung Galaxy® S21 Ultra 5G
Samsung Galaxy® S21+ 5G
Samsung Galaxy® S21 5G
Samsung Galaxy® S20 FE 5G
Samsung Galaxy® S20 Ultra 5G
Samsung Galaxy® S20 5G
Samsung Galaxy® S20+
Samsung Galaxy® S20
Samsung Galaxy® Note 20 Ultra 5G
Samsung Galaxy® Note20 5G
Samsung Galaxy® Note20
Samsung Galaxy® A72
Samsung Galaxy® A71
Samsung Galaxy® A70
Samsung Galaxy® A54 5G
Samsung Galaxy® A53 5G
Samsung Galaxy® A52 5G
Samsung Galaxy® A52s 5G
Samsung Galaxy® A52
Samsung Galaxy® A51
Samsung Galaxy® A50
Samsung Galaxy® Z Fold5
Samsung Galaxy® Z Fold4
Samsung Galaxy® Z Fold3
Samsung Galaxy® Z Fold2
Samsung Galaxy® Z Flip5
Samsung Galaxy® Z Flip4
Samsung Galaxy® Z Flip5G
Samsung Galaxy® Z Flip

Google Phones
Google Pixel Fold
Google Pixel 8 Pro
Google Pixel 8
Google Pixel 7a
Google Pixel 7 Pro
Google Pixel 7
Google Pixel 6
Google Pixel 6 Pro
Google Pixel 6a
Google Pixel 5a 5G
Google Pixel 5
Google Pixel 4a 5g
Google Pixel 4a
Google Pixel 4 XL
Google Pixel 4
Google Pixel 3a XL
Google Pixel 3a
Google Pixel 3 XL
Google Pixel 3

Other Phones
OnePlus 11 5G
OnePlus 10 Pro 5G
OnePlus 10T
OnePlus 10R
OnePlus 9 Pro
OnePlus 9
OnePlus 9R
OnePlus 8
OnePlus 8 Pro
OnePlus 8T
OnePlus 7T Pro
OnePlus 7T
OnePlus 7 Pro
OnePlus 7
OnePlus Nord (Basic)
Xiaomi 12T Pro
Xiaomi Mi 10T Pro
Xiaomi Mi 10T
Huawei Nova 9
Huawei Nova 9 Pro
Motorola ThinkPhone
Sharp Aquos Wish2

Android devices that support streaming audio to hearing aids using the Remote Microphone + accessory:

Samsung Phones
Samsung Galaxy® S8+
Samsung Galaxy® S8
Samsung Galaxy® S7 Edge
Samsung Galaxy® S7
Samsung Galaxy® Note 8
Samsung Galaxy® A40
Samsung Galaxy® A21

Google Phones
Google Pixel 2 XL
Google Pixel 2

Other Phones
HTC 10
Huawei P30 Pro
Redmi Note 10 Pro
Redmi Note 9 Pro
Redmi Note 8 Pro
Redmi Note 7
LG V-30
Sharp Aquos sense5G

We are constantly evaluating Android products and their compatibility with our hearing aids. Due to the complex nature of the Android platform and many different types of products utilizing this platform, we test each product separately and will provide compatibility information as we complete our rigorous testing. Phones of the same model can vary from country to country and may impact compatibility in some countries.

Android and Google Play are trademarks of Google LLC. Galaxy S, Galaxy Note and Samsung Galaxy Apps are registered trademarks of Samsung Electronics Co., Ltd. HTC One is a trademark of HTC Corporation.

×
×
Video content here